Luma Health Ads

Steal the playbook our top GI customers run.

Colonoscopies have some of the highest no-show rates. A handful of Epic-first GI service lines are getting world class performance using agents to ensure patients are ready for care. So we’ve open-sourced what’s working. Full story below.

Ad

A patient texts a simple question about an imaging visit. Where should I park? Do I need to prep? Can I reschedule? At Banner Health, questions like these used to sit in an inbox until staff could review them. Each morning, teams spent hours sorting and triaging patient messages. Many patients waited hours or even overnight for answers. Banner saw an opportunity to change the workflow. With a conversational AI agent in place: • 70% reduction in manual message triaging • 2,300+ patient conversations fully handled by AI annually • Responses delivered 6 hours faster, on average Patients get answers right away. Questions that need follow-up are routed to the right staff member. "Our inboxes are cleaner, and patients are getting what they need faster,” said Annie Wang, Digital Product Manager at Banner Health. Read the full case study: https://lnkd.in/gk7ZrVWC

Colonoscopy prep, handled

Colonoscopy prep, handled. Free for 90 days. Live in 15. Pre-colo outreach can feel like a patchwork of manual calls, generic texts, and a binder. Prep gets lost, while no-shows hit the OR and ASC revenue per slot drops. If you’re on Epic and running a GI service line, we’ll deploy our prep workflow in 15 days and give you 90 days free. The full playbook (compliance guidelines, call scripts, config templates) is open source on GitHub. No trial clock. No credit card. No model training on your data. At day 90, you decide.

Ad

The AI Platform for Healthcare Operations

AI that’s built for real healthcare operations. Discover how Luma’s Operational AI is transforming access, efficiency, and growth across the patient journey.

Ad

Ad

Before you sign a Voice AI contract, ask these questions.

When you see a 90% containment claim, ask this: "Does that number include new patient appointment scheduling with full EHR integration?" In our experience, the answer is almost always no. High containment rates are achievable when you define success narrowly. Informational queries. Simple confirmations. Static FAQs. These are real use cases, but they’re not the reason healthcare systems are investing in Voice AI at scale. The hard work (the stuff that actually moves the needle on access, efficiency, and patient experience) is transactional scheduling. And nobody in this industry is hitting 90% on that. Not us. Not anyone else. What we believe the benchmark should be: — Is this meaningfully better than a modern IVR? — Is the measurement methodology transparent? — Are hard and easy skills reported separately?

Social_15000 years

Fun fact: Luma’s very first workflow, ten years ago, was automatically backfilling cancellations with our Smart Waitlist. The goal was to 𝐡𝐞𝐥𝐩 𝐩𝐚𝐭𝐢𝐞𝐧𝐭𝐬 𝐠𝐞𝐭 𝐬𝐞𝐞𝐧 𝐬𝐨𝐨𝐧𝐞𝐫 𝐚𝐧𝐝 𝐡𝐞𝐥𝐩 𝐜𝐥𝐢𝐧𝐢𝐜𝐬 𝐟𝐢𝐥𝐥 𝐭𝐡𝐞𝐢𝐫 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐞𝐱𝐭𝐫𝐚 𝐩𝐡𝐨𝐧𝐞 𝐜𝐚𝐥𝐥𝐬. An important part of measuring this workflow is: Patient Days Saved. It measures how many days of waiting a patient avoids when they accept an earlier appointment. And the numbers are…wild. 🤯 In the last 12 months, all Luma partners have saved 1,751,002 patient days. That’s 4,797 years of avoided wait time. And since Luma’s first go-live? 5,671,325 patient days saved. 𝐓𝐇𝐀𝐓’𝐒 𝟏𝟓,𝟓𝟑𝟕 𝐘𝐄𝐀𝐑𝐒!! So, if your doctor says their next opening is in 15,000 years… maybe send them our way. 🧡 😉

Steal the playbook our top GI customers run.

Colonoscopies have some of the highest no-show rates. A handful of Epic-first GI service lines are getting world class performance using agents to ensure patients are ready for care. So we’ve open-sourced what’s working. Full story below.

Colonoscopy prep, handled

Colonoscopy prep, handled. Free for 90 days. Live in 15. Pre-colo outreach can feel like a patchwork of manual calls, generic texts, and a binder. Prep gets lost, while no-shows hit the OR and ASC revenue per slot drops. If you’re on Epic and running a GI service line, we’ll deploy our prep workflow in 15 days and give you 90 days free. The full playbook (compliance guidelines, call scripts, config templates) is open source on GitHub. No trial clock. No credit card. No model training on your data. At day 90, you decide.

Colonoscopy prep, handled

Colonoscopy prep, handled. Free for 90 days. Live in 15. Pre-colo outreach can feel like a patchwork of manual calls, generic texts, and a binder. Prep gets lost, while no-shows hit the OR and ASC revenue per slot drops. If you’re on Epic and running a GI service line, we’ll deploy our prep workflow in 15 days and give you 90 days free. The full playbook (compliance guidelines, call scripts, config templates) is open source on GitHub. No trial clock. No credit card. No model training on your data. At day 90, you decide.

Steal the playbook our top GI customers run.

Colonoscopies have some of the highest no-show rates. A handful of Epic-first GI service lines are getting world class performance using agents to ensure patients are ready for care. So we’ve open-sourced what’s working. Full story below.

Colonoscopy prep, handled

Colonoscopy prep, handled. Free for 90 days. Live in 15. Pre-colo outreach can feel like a patchwork of manual calls, generic texts, and a binder. Prep gets lost, while no-shows hit the OR and ASC revenue per slot drops. If you’re on Epic and running a GI service line, we’ll deploy our prep workflow in 15 days and give you 90 days free. The full playbook (compliance guidelines, call scripts, config templates) is open source on GitHub. No trial clock. No credit card. No model training on your data. At day 90, you decide.

Assess empty promises with a Vendor Evaluation Worksheet

Some vendors: "Our integrations are seamless.” The integrations:

Steal the playbook our top GI customers run.

Colonoscopies have some of the highest no-show rates. A handful of Epic-first GI service lines are getting world class performance using agents to ensure patients are ready for care. So we’ve open-sourced what’s working. Full story below.

Colonoscopy prep, handled

Colonoscopy prep, handled. Free for 90 days. Live in 15. Pre-colo outreach can feel like a patchwork of manual calls, generic texts, and a binder. Prep gets lost, while no-shows hit the OR and ASC revenue per slot drops. If you’re on Epic and running a GI service line, we’ll deploy our prep workflow in 15 days and give you 90 days free. The full playbook (compliance guidelines, call scripts, config templates) is open source on GitHub. No trial clock. No credit card. No model training on your data. At day 90, you decide.

Ad

Assess empty promises with a Vendor Evaluation Worksheet

Some vendors: "Our integrations are seamless.” The integrations:

Assess empty promises with a Vendor Evaluation Worksheet

Some vendors: "Our integrations are seamless.” The integrations:

See how clinical insights move from unstructured fax to structured EHR data

A positive CRC screening result came into your clinic via fax. It sat in a PDF for 9 days. The patient never got scheduled for a colonoscopy. That’s not just a care gap - that’s a quality measure that didn’t close and shared savings you left on the table. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐰𝐡𝐞𝐧 𝐜𝐥𝐢𝐧𝐢𝐜𝐚𝐥 𝐦𝐞𝐚𝐧𝐢𝐧𝐠 𝐢𝐬 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐞𝐱𝐭𝐫𝐚𝐜𝐭𝐞𝐝 𝐟𝐫𝐨𝐦 𝐢𝐧𝐜𝐨𝐦𝐢𝐧𝐠 𝐟𝐚𝐱𝐞𝐬. Luma’s AI-powered Fax Transform can: • Identify whether a screening result is positive or negative • Extract follow-up recommendations (like next colonoscopy or mammogram timing) • Structure that information directly in the EHR Instead of clinical meaning buried in a document, it becomes structured, visible, and actionable. When you’re managing preventive care across thousands of patients, that difference is everything.

Assess empty promises with a Vendor Evaluation Worksheet

Some vendors: "Our integrations are seamless.” The integrations:

Steal the playbook our top GI customers run.

Colonoscopies have some of the highest no-show rates. A handful of Epic-first GI service lines are getting world class performance using agents to ensure patients are ready for care. So we’ve open-sourced what’s working. Full story below.

Best Hip Replacement Doctors - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us!

Www.communityclinic.net/ Community Clinic - Schedule an Appointme... = aa Primary care & urgent care at Commun"™ Siloam Springs, AR. See hours See hotes Z

Luma Health, Inc. www.lumahealth.io/ai-powered/patientplatform Access 7 Retention - Patient Engagement Platforms Ready To Go Beyond Pre-Built Configurable Workflows? Luma is Your Platform For Innovation!

Shoulder Surgery - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Dedicated Specialists Trained in the Latest Techniques. Request Apt. Online. Contact Us Doctors Fremont Shoulder & Elbow

Hand Pain Relief - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Omaha's MD West ONE team includes hand and wrist doctors and arthritis specialists. Serving the Omaha Area. Hip & Knee | | Shoulder & Elbow | | Hand & Wrist E

Wrist Pain Relief & Surgery - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Dedicated Specialists...

www.mdwestone.com/ Relief from Arm Pain - Online Scheduling Available - Orthopedic Specialists The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us!

Leading Hip Surgeons - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Hip & Knee > Shoulder & Elbow > Spine & Back >

Orthopedic Spine Specialist - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us!

Orthopedic Neurosurgeon - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Dedicated Specialists Trained in the Latest Techniques. Neurosurgery Specialties. Orthopedic Specialties. Serving the Omaha Area. Request Apt. Online. Spine & Back Foot & Ankle Hand & Wrist

Back Pain Relief Injections - Make An Appointment Minimally invasive, highly effective injections for targeted pain relief. Foot & Ankle Foot And Ankle Specialist Best Possible Care For You Hip & Knee Spine & Back Shoulder & Elbow

Relief from Arm Pain - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Hand & Wrist > Shoulder & Elbow > Contact Us | Lumahealth > Arm Pain Relief & Treatment >

Luma Health www.lumahealth.io/ Improve Patient Access - Patient Self- scheduling Elevate Patient Engagement and Satisfaction with Our Top-Tier Patient Success Platform

Orthopedic Knee Replacement - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Orthopedic Specialties.

Shoulder Surgery - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us!

Orthopedic Back Specialists - Omaha | MD West One The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Dedicated Specialists Trained in the Latest Techniques. Foot & Ankle Hip & Knee Shoulder & Elbow Hand & Wrist

Luma Health www.lumahealth.io/patientsuccess/platform Luma™ Health - Navigator | Al Agent Elevate Patient Engagement and Satisfaction with Our Top-Tier Patient Success Platform Optimize Your Practice with Our Advanced Patient Platform and Communication Tools.

Specialty Services - Community Health Center - Community Health Center, Inc CHC offers medical, dental and mental health services for the whole family. Need a doctor today? CHC offers same day urgent care. Explore Our Services > Your First Visit > Register Now | Lumahealth > Get primary care today >

Luma Health www.lumahealth.io/ Improve Patient Access - Seamless Intake Engagement is Great! Success is Even Better! Request A Free Demo Today!

Luma Health www.lumahealth.io/patientsuccess/platform Smart Waitlist - Luma™ Health Elevate Patient Engagement and Satisfaction with Our Top-Tier Patient Success Platform Explore Workflow Library - ROI Calculator -

Brain & Spine Specialist - MD West One | Omaha The Most Advanced Orthopedic, Neurosurgery & Spine Care in the Region. Contact Us! Back & Spine Specialists. We Find the Source of Your Back Pain. Call Today! MD West One Spine & Back }( Shoulder & Elk

Luma Health www.lumahealth.io/ Patient Experience - Seamless Intake Experience the Best Patient Care Solutions Designed for Modern Healthcare Needs

Community Health Center, Inc - Visit CHC - Care For The Whole Family Access comprehensive medical, dental, and mental health services in one place CHC offers same day urgent care appointments. Register Now | Lumahealth > Schedule your first visit fast > Need a doctor? > Access to Care > Explore Our Services >

Luma Health go.lumahealth.io/ Luma™ Health Luma is the system of action for patient access. Request Free Demo Today!