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Titan DMS Focus on Customer Satisfaction Generates Great Results

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗚𝗿𝗼𝘄𝘀 𝗔𝗴𝗮𝗶𝗻. Every six months, we ask our customers in Australia, New Zealand, and the Pacific Islands to provide feedback on our product, levels of support, and the likelihood of them recommending us. In our most recent survey, we were delighted to see 𝗲𝗮𝗰𝗵 𝗺𝗲𝘁𝗿𝗶𝗰 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗯𝘆 𝗼𝘃𝗲𝗿 𝟭𝟬%. Reporting improvement percentages can be used to put a positive spin on mediocre results. So, to give a little more context, our average score was over 7 out of 10 in each category, and we received some fantastic comments: - "𝗕𝗲𝘀𝘁 𝘀𝘆𝘀𝘁𝗲𝗺 𝗜 𝗵𝗮𝘃𝗲 𝘂𝘀𝗲𝗱, 𝗮𝗻𝗱 𝗜’𝘃𝗲 𝘂𝘀𝗲𝗱 𝗮𝗯𝗼𝘂𝘁 𝟱 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗼𝗻𝗲𝘀." - "𝟭𝟬/𝟭𝟬. 𝗤𝘂𝗶𝗰𝗸 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹." - "𝗠𝘆 𝗾𝘂𝗲𝗿𝗶𝗲𝘀 𝘄𝗲𝗿𝗲 𝗳𝗶𝘅𝗲𝗱 𝗳𝗮𝘀𝘁, 𝗮𝗻𝗱 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗮 𝘃𝗲𝗿𝘆 𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗮𝗻𝗱 𝗵𝗲𝗹𝗽𝗳𝘂𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺." - "𝗕𝘆 𝗳𝗮𝗿 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗗𝗠𝗦 𝘁𝗵𝗮𝘁 𝗜 𝗵𝗮𝘃𝗲 𝗲𝘃𝗲𝗿 𝘂𝘀𝗲𝗱." Of course, we also received valuable direction on how we can improve, and work in those areas has already started! If you’d like to read about the results in more detail, click here: https://lnkd.in/gDdN5TiX

Welcome Gary Martin

𝙒𝙚𝙡𝙘𝙤𝙢𝙚 𝙂𝙖𝙧𝙮 𝙈𝙖𝙧𝙩𝙞𝙣! We’re delighted to announce the appointment of Gary Martin as Chief Revenue Officer (CRO). With a distinguished career spanning over three decades in the automotive and software sectors, Gary brings a wealth of leadership and strategic experience to Titan DMS at a pivotal time in our company’s growth. Most recently CEO of Marque Group, Gary’s previous roles include senior executive leadership at Xtime Inc., Cox, and as CEO of Infomedia Ltd., where he played an instrumental role in driving global revenue growth and expanding strategic OEM relationships.

Inside an AI build.

𝗔𝗜 𝗶𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗳𝗮𝘀𝘁 - 𝗯𝘂𝘁 𝘄𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗸𝘀 𝗶𝗻 𝗮 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁? At AutoTalk Live, Matt will share the real story behind building an AI product for automotive retail. Not the polished demo - the full journey, including what worked, what didn’t, and what really matters when AI meets real systems, data, and teams. If you’re exploring AI for your business, this session will help you cut through the noise and understand how to find tools that deliver genuine value. 📍 AutoTalk Live - Auckland 📅 5th May, Eden Park

Get The Titan Edge

𝗧𝗶𝘁𝗮𝗻 𝗘𝗱𝗴𝗲 #𝟳: 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 𝗗𝗿𝗶𝘃𝗲𝗻 𝘛𝘶𝘳𝘯𝘪𝘯𝘨 𝘥𝘢𝘵𝘢 𝘪𝘯𝘵𝘰 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯𝘴. We created the Titan Edge series to help businesses understand where our platform delivers real competitive value that helps them win. 𝗘𝗱𝗴𝗲 #𝟳 is all about insight. At Titan DMS, we offer access to 𝘭𝘪𝘷𝘦, 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘥𝘢𝘵𝘢 so every team has the power to act faster and smarter. Here’s how we help transform data into business intelligence: 🔸 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁: Real-time visibility across all dealerships and departments means you can make informed decisions while there’s still time to act. 🔸 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Over 200 standard reports 𝘢𝘯𝘥 our Dealer Analytics extension means every department, dealership, and group level requirement is covered, ensuring you always have the right information at your fingertips. 🔸 𝗖𝘂𝘀𝘁𝗼𝗺 𝗗𝗮𝘁𝗮 𝗠𝗶𝗻𝗶𝗻𝗴: Create queries and reports using Titan’s powerful report generator to surface exactly the insights that matter most to your operation. 🔸 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Connect Titan’s live data directly with your preferred tools for deeper analysis and custom requirements - cut out those manual exports. With live, consolidated, clear, and connected data, Titan DMS helps your team see what’s happening now and empowers them to take action and drive measurable results. Explore the full Titan Edge brochure here: https://lnkd.in/garE8NSV

Get The Titan Edge

𝗧𝗶𝘁𝗮𝗻 𝗘𝗱𝗴𝗲 #𝟳: 𝗜𝗻𝘀𝗶𝗴𝗵𝘁 𝗗𝗿𝗶𝘃𝗲𝗻 𝘛𝘶𝘳𝘯𝘪𝘯𝘨 𝘥𝘢𝘵𝘢 𝘪𝘯𝘵𝘰 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯𝘴. We created the Titan Edge series to help businesses understand where our platform delivers real competitive value that helps them win. 𝗘𝗱𝗴𝗲 #𝟳 is all about insight. At Titan DMS, we offer access to 𝘭𝘪𝘷𝘦, 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘥𝘢𝘵𝘢 so every team has the power to act faster and smarter. Here’s how we help transform data into business intelligence: 🔸 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁: Real-time visibility across all dealerships and departments means you can make informed decisions while there’s still time to act. 🔸 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Over 200 standard reports 𝘢𝘯𝘥 our Dealer Analytics extension means every department, dealership, and group level requirement is covered, ensuring you always have the right information at your fingertips. 🔸 𝗖𝘂𝘀𝘁𝗼𝗺 𝗗𝗮𝘁𝗮 𝗠𝗶𝗻𝗶𝗻𝗴: Create queries and reports using Titan’s powerful report generator to surface exactly the insights that matter most to your operation. 🔸 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Connect Titan’s live data directly with your preferred tools for deeper analysis and custom requirements - cut out those manual exports. With live, consolidated, clear, and connected data, Titan DMS helps your team see what’s happening now and empowers them to take action and drive measurable results. Explore the full Titan Edge brochure here: https://lnkd.in/gUgpDDsX

𝗧𝗶𝘁𝗮𝗻 𝘁𝘂𝗿𝗻𝘀 𝟮𝟬! 🎉🎉 On Monday, 21st July, we gathered on the stunning Sky Deck of The Star in Brisbane to celebrate a special milestone - Titan’s 20th birthday. It was a wonderful evening shared with members of the team and guests, and a fitting way to reflect on how far we’ve come. We’re deeply grateful to everyone who has shared in that journey - our Titan team, customers, partners, and supporters. None of it would have been possible without your belief, collaboration, and trust. So, here’s to the next 20 years of innovation... it feels like we’re just getting started.

APIs and Integrations

In this month’s Autotalk TechTalk article, our NZ BDM 𝗖𝗹𝗶𝗳𝗳 𝗕𝗮𝗶𝗹𝗲𝘆 breaks down APIs, explains the difference between fixed and open integrations, and highlights why this matters for dealerships in the future. A quick, useful read if you’re thinking about your connected systems.

Service AI Booking Agent - Now Live

𝗡𝗼𝘄 𝗧𝗮𝗸𝗶𝗻𝗴 𝗢𝗿𝗱𝗲𝗿𝘀! After an extensive period of live, in-dealership testing, we’re delighted to say our Service AI Booking Agent is ready for rollout. Fully integrated with Titan DMS, the Service AI Booking Agent is a conversational AI Service Advisor that understands customer, vehicle, and scheduling data to create complete, action-ready bookings, with no intervention from your team. With an average customer satisfaction rating of over 4 out of 5 stars in live public bookings, this integrated, conversational AI works equally well for the customer and the dealership teams behind it. For more information, visit - https://lnkd.in/gYBFxGX6

Titan Dealer Management System - Leading DMS for Dealerships Titan Dealer Management System is a comprehensive dealer management solution.

Get the Titan Edge - Leading DMS for Dealerships - View Our Website Titan Dealer Management System is a comprehensive dealer management solution.

www.titandms.com/ Titan DMS for Dealers and OEMs - Titan DMS Titan DMS is an enterprise dealer management system that drives your business forward. Dealer Management System Titan Service Dealer Solutions Contact Us