BigChange Competitive Intelligence & Landscape

BigChange (bigchange.com) is a field service software provider, founded in 2013 by Martin Port and headquartered in Leeds, United Kingdom [https://www.bigchange.com/about-us][https://www.bigchange.com/blog/help-grow-your-business-what-is-the-bigchange-system]. The company specializes in AI Field Service Software for Mobile Teams, offering innovative solutions to help businesses with mobile workforces manage their operations [https://bigchange.com/]. BigChange is part of the global Simpro Group, which also includes AroFlo, ClockShark, and Simpro, making it a significant player in the field service software industry [https://www.bigchange.com/about-us][https://www.bigchange.com/careers].

The core product, BigChange Lightning, incorporates AI agents and an intelligence layer to enhance productivity and profitability for field service businesses [https://bigchange.com/]. A key feature is JustAsk, an AI agent that provides direct answers to business data inquiries, eliminating the need for extensive reports or dashboards [https://bigchange.com/]. The platform offers a comprehensive suite of features including CRM, job scheduling, financial management, job sheets, a mobile app, vehicle tracking, business intelligence, and asset management [https://bigchange.com/].

BigChange targets a wide range of field service industries, including plumbing, heating and HVAC, industrial doors, fire and security, facilities management, electrical contracting, equipment rental and hire, and drainage, waste and environment [https://www.bigchange.com/industries]. Their mission is to "transform lives by accelerating growth and sustainability" within their community, which encompasses their customers and employees [https://www.bigchange.com/culture]. They aim to liberate businesses from administrative burdens and outdated processes, enabling them to improve customer experience, complete more work, and boost their bottom line [https://www.bigchange.com/blog/help-grow-your-business-what-is-the-bigchange-system].

BigChange offers an AI Field Service Software called Lightning, designed for mobile teams, with a strong focus on job management and platform intelligence [bigchange.com]. The platform aims to streamline operations for field service businesses by providing a comprehensive suite of features within a single system. Key functionalities include CRM, job scheduling, financial management, job sheets, a mobile app, vehicle tracking, business intelligence, and asset management [bigchange.com/landing/job-management]. It also offers integrated payments functionality to help businesses get paid faster and automate collections [bigchange.com/features/payments].

The Lightning platform introduces AI agents and an intelligence layer, exemplified by JustAsk, which acts as a virtual business partner to provide immediate answers to business-related questions. Users can simply ask questions in plain language, such as about margins by technician or overdue invoices, and receive direct insights without needing reports or spreadsheets [bigchange.com]. The software is available on iOS, Android, and web browsers [bigchange.com/landing/job-management].

BigChange does not publicly list specific pricing plans or tiers on its website but encourages potential customers to "Get a demo" or "Speak to an expert today to book a demo" to understand the comprehensive features and how they can benefit their business [bigchange.com]. While the website emphasizes the significant time and cost savings its software can provide, even offering a Savings Calculator [bigchange.com/savings-calculator], there are no explicit details on free vs. paid features or recent pricing changes. The company's approach involves a direct consultation to tailor solutions to specific business needs.

BigChange, a company founded in 2013 and headquartered in Leeds, UK, focuses on developing innovative job management software for mobile workforces within the field service industries. The company emphasizes a culture of hiring and developing exceptional talent, seeking individuals with a growth mindset who can thrive in an energetic, fast-moving, and dynamic environment. They are committed to diversity and equal opportunities in their hiring practices [bigchange.com/careers/application-process].

While BigChange does not list specific layoff events, their hiring strategy is intricately linked with Simpro Group, of which BigChange is a part alongside AroFlo and ClockShark. All job vacancies for BigChange are listed through Simpro, indicating a unified approach to recruitment across this global field service software network [bigchange.com/careers]. This strategy suggests a collaborative and integrated talent acquisition model aimed at leveraging the broader group's resources.

Recent hiring patterns at BigChange signal a strategic focus on customer service, onboarding, and technical teams, particularly through their "RoadCrew" program designed for young starters to learn the business from the ground up [bigchange.com/blog/the-university-of-bigchange-is-still-open]. The company also actively recruits for specialized roles, such as Product Managers, to drive their product roadmap, which includes significant plans around job scheduling, finance, and the integration of AI into their platform [bigchange.com/blog/joining-bigchange-my-journey-and-our-exciting-product-roadmap]. The introduction of BigChange Lightning, an AI-powered field service software, further underscores their strategic investment in advanced technologies to multiply workforce efficiency and profitability [bigchange.com].

BigChange, a software solutions provider for trades and field service businesses, has demonstrated significant financial growth and strategic investment. The company surpassed £30 million in annual recurring software revenue, marking an impressive 140% growth over three years [https://www.bigchange.com/blog/bigchange-breakthrough-surpassing-30m-in-annual-software-revenue-with-a-staggering-140-growth-in-three-years]. This milestone highlights BigChange's ability to expand its customer base and delight existing clients, with a robust and healthy order book for future growth. The company reported breaking two all-time records in the first half of 2023, attributed to the determination of its leadership and investment from Great Hill Partners [https://www.bigchange.com/blog/record-breaking-six-months-for-bigchange].

In 2017, BigChange secured £5 million in new customer orders within the first six months, putting it on track to achieve 100% sales growth and an annual turnover exceeding £7 million. During this period, the company expanded its subscriber base to over 15,000 across nearly 600 organizations [https://www.bigchange.com/us/blog/ceos-blog-bigchange-secures-5m-new-customer-orders-in-the-first-6-months-of-2017]. The company's financial health has been bolstered by a significant investment round. In a deal with an American private equity backer, BigChange raised £75 million, which valued the company at £100 million [https://www.bigchange.com/blog/the-deal-that-opened-a-new-chapter].

This investment from Great Hill Partners has been instrumental in scaling the business rapidly and efficiently, particularly during challenging times. As part of its growth strategy, BigChange is now part of the global Simpro Group, headquartered in Leeds, United Kingdom. This affiliation includes other prominent field service software companies like AroFlo, ClockShark, and Simpro, making it one of the largest networks in the world for field service software [https://www.bigchange.com/about-us]. Founded in 2013, BigChange continues to leverage innovative software and hardware, powered by AI and smart automation, to connect jobs, people, and performance, aiming to reduce operational inefficiencies and drive profitability for its clients.

BigChange actively engages with its community and industry through a variety of events, including hosting summits, growth events, and a comprehensive webinar series. The company's Field Service Summit is a notable in-person gathering for service leaders, with previous events held at locations like the Zebra Experience Centre in London and upcoming summits planned at BigChange HQ in Leeds [https://www.bigchange.com/events/field-service-summit-2025][https://www.bigchange.com/bigcommunity/february-2025][https://www.bigchange.com/bigcommunity/october-2024]. These summits are designed to foster innovation, provide insights from industry experts, and facilitate networking among peers.

BigChange also organizes Growth Events, which feature success stories and insights from leaders within the field service industry [https://www.bigchange.com/events/bigchange-may-growth-event][https://www.bigchange.com/events/september-growth-event]. These events often provide valuable perspectives on how businesses can leverage BigChange solutions to drive their operations forward. Additionally, the company offers Customer Success Workshops at their Leeds headquarters, providing dedicated time with BigChange experts to help users maximize the platform's potential [https://www.bigchange.com/bigcommunity/march-2025].

A significant part of BigChange's outreach involves its extensive webinar hub [https://www.bigchange.com/webinars-hub]. This includes a regular Lunch and Learn Webinar Series designed to help users unlock efficiency with the BigChange platform [https://www.bigchange.com/blog/lunch-and-learn-webinar-series-announced]. The company also hosts specialized webinars, such as the "Delight: Turn Your Existing Customers Into Your Most Reliable Revenue Engine" session, which focuses on using AI to drive repeat business [https://www.bigchange.com/webinars/turn-customers-into-revenue].

Furthermore, BigChange regularly holds Innovate webinars, which are highlighted in their BigCommunity Newsletters [https://www.bigchange.com/bigcommunity/september-2024][https://www.bigchange.com/bigcommunity/october-2024]. These quarterly events showcase the latest features and developments within the BigChange platform, attracting hundreds of attendees from various companies. These diverse event participations demonstrate BigChange's commitment to educating, connecting, and supporting its user base and the broader field service industry.