ConnectWise Competitive Intelligence & Landscape

Key products like ConnectWise PSA (Professional Services Automation), ConnectWise RMM (Remote Monitoring and Management), and ScreenConnect (instant remote support) follow this custom quote model [connectwise.com/pricing]. For ConnectWise PSA, the platform offers "Basic" and "Standard" packages [connectwise.com/platform/psa/request-pricing]. The "Basic" package includes essentials like ticketing, project and opportunity management, asset management, finance and billing, email connector, workflow automation, calendar synchronization, and a mobile application. The "Standard" package, described as "most popular," likely builds upon these features for more extensive support. Similarly, ConnectWise RMM provides an "Essentials" package, ideal for proactive monitoring, advanced automation, comprehensive patching, and security visibility, which includes ScreenConnect Remote Access, remote monitoring for Windows, Mac, and Linux, 500 intelligent alerts, and automated Windows OS patching [connectwise.com/platform/rmm/request-pricing].

For quoting and proposal management, ConnectWise CPQ offers distinct packages: "Basic" and "Standard" [connectwise.com/platform/cpq/request-pricing]. The "Basic" package, limited to 3 users, includes distributor quote import, built-in eSignature, real-time distributor pricing and availability, recurring revenue management, and integrations with ConnectWise PSA and Autotask. The "Standard" package, offering unlimited users, expands upon the "Basic" features, indicating enhanced capabilities for larger sales teams. Cybersecurity and data protection solutions also follow a custom quote approach, acknowledging that security needs vary significantly between businesses [connectwise.com/solutions/security-management/request-pricing]. This flexible pricing strategy underscores ConnectWise's commitment to providing scalable and tailored IT management and security tools.

ConnectWise is dedicated to powering IT businesses through essential software and uniting changemakers, which underpins its recruitment efforts to attract diverse talent. Recent initiatives have included DEI training for leadership and interview-based hiring training to foster an inclusive workplace, ensuring a broad range of perspectives are brought into the organization.

ConnectWise's hiring patterns indicate a strong emphasis on expanding its core offerings in IT service and endpoint management, cybersecurity, and data protection. The company's vision is to power a thriving IT ecosystem, and its career opportunities often align with roles that support this goal, such as those involving AI agents, RPA, CPQ, and various cybersecurity solutions. By continually seeking talent in these critical areas, ConnectWise reinforces its position as a leader in providing comprehensive solutions for managed service providers (MSPs) and IT departments.

The strategic executive appointments announced in March 2025 further highlight ConnectWise's focus on a partner-first strategy and operational execution. These leadership changes are designed to elevate the partner experience and build a high-performing team aligned with long-term growth and innovation. While specific layoff details are not publicly disclosed on their corporate pages, the consistent focus on expanding career opportunities and making strategic leadership appointments suggests a growth-oriented trajectory for the company.

ConnectWise is a leading provider of IT management software and MSP solutions, offering a unified platform that includes PSA, RMM, cybersecurity, and data protection. The company's platform supports "Predictive IT" with AI-native solutions, focusing on automation and efficiency for IT solution providers (TSPs) and managed service providers (MSPs) [https://connectwise.com/].

ConnectWise leverages its acquisition of Service Leadership, Inc.® to provide crucial insights into the IT solution provider industry's profitability. The Service Leadership Index® Annual IT Solution Provider Industry Profitability Report™ is a key offering, with the 2025 report highlighting a record fifth consecutive year of 19%+ adjusted EBITDA profitability for top-performing TSPs in 2024 [https://www.connectwise.com/company/press/releases/service-leadership-announces-findings-of-its-annual-it-solution-provider-industry-profitability-report]. This indicates a robust market for the services and solutions that ConnectWise provides, as it caters to a profitable segment of the IT industry. Although managed service revenue growth has returned to pre-COVID levels, MSP profitability has remained near historic highs through Q4 2024 [https://www.connectwise.com/company/press/releases/service-leadership-index-q4-data] and Q2 2024 [https://www.connectwise.com/company/press/releases/2024-08-06-service-leadership-q2-data-report], suggesting a stable and lucrative environment for ConnectWise's partners.

The company's focus on an "open ecosystem" and "AI-driven automation" reinforces its commitment to empowering MSPs to grow their businesses [https://www.connectwise.com/company/press/releases/2025-annual-compensation-report]. This strategic direction aims to drive revenue through subscriptions and rights to access its developer products and associated support, based on a "Percentage Gross Revenue" model for some partners [https://www.connectwise.com/link/4882c5df24cb4ebb9ec878475bcdff6f.aspx]. The consistent profitability reported by its Service Leadership subsidiary further underscores the strong market demand for the comprehensive technology stack ConnectWise offers to MSPs, including business management, unified monitoring and management, cybersecurity, and data protection solutions [https://connectwise.com/].

The IT Nation Connect series represents ConnectWise's flagship global events. For example, IT Nation Connect Global is a premier MSP community conference held annually in Orlando, Florida, bringing together industry leaders to address business challenges and drive MSP success [https://itnation.connectwise.com/connect-global?site=www]. Similarly, IT Nation Connect ANZ (Australia, New Zealand) is a key regional conference that gathers IT leaders in Sydney, fostering a collaborative environment for learning and growth [https://itnation.connectwise.com/connect-anz], while IT Nation Connect Europe is held in London [https://hub.connectwise.com/events/meetings]. These events, along with IT Nation Grow and IT Nation Evolve, are scheduled throughout the year in various cities, demonstrating ConnectWise's commitment to supporting its partner ecosystem worldwide [https://hub.connectwise.com/meetings, https://hub.connectwise.com/events/meetings].

Beyond large-scale conferences, ConnectWise also hosts a comprehensive series of webinars, providing valuable insights and updates on critical industry topics. These include monthly Product Innovation webinars, which offer a front-row seat to the newest strategies, solutions, and upcoming product enhancements across various areas like cybersecurity and data protection [https://www.connectwise.com/webinars/monthly-product-innovation-september-2025, https://www.connectwise.com/webinars/mpi-cybersecurity-and-data-protection]. They also feature specialized webinars on emerging trends, such as 2026 Cybersecurity Predictions for IT Providers and Empowering Mid-Market IT Teams with AI, ensuring IT professionals stay ahead in a rapidly evolving technological landscape [https://www.connectwise.com/webinars/2026-cybersecurity-predictions-for-it-providers, https://www.connectwise.com/webinars/empowering-mid-market-it-teams-with-ai, https://itnation.connectwise.com/webinars].