evaluagent Competitive Intelligence & Landscape

evaluagent (evaluagent.com) is a leading provider of Call Center QA & Performance Improvement Software, specifically designed for contact centers globally. The company, operating under SocialRel8 Ltd, specializes in an AI-powered automated QA and performance improvement platform that ensures complete visibility across every agent, both human and AI. Their core mission, "We believe every conversation counts," is centered on helping contact centers dramatically enhance customer experience by moving away from traditional, time-consuming methods like spreadsheets and data silos.

evaluagent offers key products and services including Auto-QM & Improvement, which automatically scores and analyzes every conversation (calls, chats, emails) with explainable AI scores and human-in-the-loop review. This allows contact centers to scale quality governance without scaling costs, providing AI coaching based on real performance gaps. Additionally, their AI Agent Observability solution detects hallucinations, tracks customer sentiment, and identifies continuous improvement opportunities for AI conversations, ensuring trust and mitigating brand risk. The platform integrates seamlessly with various CCaaS, CRM, and AI agent providers, including Genesys, Salesforce, Five9, and Zendesk.

Headquartered in Middlesbrough, Cleveland, United Kingdom, at Digital City, Bridge Street West, The Boho Zone, TS2 1AE, evaluagent targets contact center directors and heads of quality assurance across various industries. While the founding year is not explicitly stated, the company emphasizes its commitment to enterprise-grade security with certifications like SOC 2 Type II, ISO 27001, and compliance with GDPR and HIPAA. They are also notably EU AI Act Ready, reflecting their dedication to responsible AI development. The company offers tailored demos and maintains a comprehensive Trust Center for security reviews and documentation.

evaluagent (evaluagent.com) offers Intelligent Quality Management and Analytics solutions designed to enhance call center performance and manage both human and AI agents. The company emphasizes complete visibility across all agent interactions, providing tools to score, analyze, and improve every customer conversation.

evaluagent's platform includes AutoQM & Improvement for automated quality assurance and AI Agent Observability to detect hallucinations and improve AI agent performance. They are committed to enterprise-grade security with certifications like SOC 2 Type II and ISO 27001, ensuring data protection and compliance.

evaluagent employs a flexible pricing model, primarily seat-based, to accommodate different team sizes and functionalities. For instance, their AutoQM & Improvement service starts from $35 per user/month. This tier includes voice transcription, multi-language support, custom scorecard building, and automated QA scoring on 100% of conversations. While specific pricing for all features and plans isn't publicly detailed, the company indicates that volume discounts are available for larger teams, and they also support other pricing models beyond user-based, such as consumption-based pricing, for which an individual license for each user is typically required.

For a precise quote tailored to specific user numbers and desired functionalities, evaluagent directs potential customers to request pricing via their website. They aim to provide a response within one working day.

evaluagent also offers a free trial period, allowing prospective users to explore their services before committing to a paid subscription. This approach highlights their focus on providing solutions that integrate seamlessly with existing contact center infrastructure, including various CCaaS, CRM, and AI agent providers, without lock-in or compromises.

evaluagent is actively expanding, demonstrating a clear focus on scaling its operations and enhancing its AI-powered platform for contact centers. The company maintains a remote-first work environment, particularly evident in its UK operations where all roles are home-based [https://www.evaluagent.com/careers/]. Recent job postings highlight strategic hires across various departments, signaling robust growth rather than any indication of layoffs.

The current hiring trends at evaluagent point towards strengthening its market presence and technological infrastructure. Notable open positions include a Demand Gen Lead in Marketing, a Dev Ops Engineer, and an Account Executive for North America [https://careers.evaluagent.com/]. The Dev Ops Engineer role, specifically for the UK (WFH), emphasizes investment in AWS, Kubernetes, and Terraform to support the growing AI product [https://careers.evaluagent.com/jobs/7910542-dev-ops-engineer]. This indicates a strategic move to bolster the technical backbone required for their advanced AI offerings.

Further reinforcing its growth strategy, evaluagent is also seeking a GTM Operations Manager (Go-to-Market Operations Manager) in the United States, a fully remote position aimed at building the commercial framework for scalable, data-driven growth [https://careers.evaluagent.com/jobs/7281054-gtm-operations-manager]. The Account Executive (North America) role is specifically designed to scale partner-driven revenue for their AI-for-contact-centers solution, underscoring their commitment to expanding sales and market penetration in key regions [https://careers.evaluagent.com/jobs/7271644-account-executive-north-america]. These hiring patterns collectively signal an aggressive expansion strategy, driven by both technological innovation in AI and a robust commercial outreach.

While specific revenue figures and detailed financial performance reports for evaluagent are not publicly disclosed, the company operates on a flexible pricing model that adapts to both human agents and AI agents. For human agents, pricing starts from $65 per seat, while AI agent pricing is volume-based, starting from $0.05 to $0.13 per conversation [evaluagent.com/pricing]. This tiered approach allows contact centers to scale their quality assurance and performance improvement solutions effectively. For precise quotations, evaluagent encourages direct engagement to tailor pricing based on user numbers and specific functionalities [evaluagent.com/request-pricing].

evaluagent was founded in 2012 [careers.evaluagent.com]. The company has established itself as a leading platform for automated quality assurance and agent performance improvement in contact centers globally, leveraging AI to enhance customer experience [evaluagent.com/about-us]. Their commitment to enterprise-grade security is evidenced by certifications such as SOC 2 Type II, ISO 27001, and compliance with GDPR, HIPAA, and the EU AI Act [evaluagent.com]. This robust security framework underscores their financial stability and attractiveness to enterprise clients.

Regarding funding and M&A activity, public information from evaluagent.com does not detail specific fundraising rounds, valuations, or acquisition events. However, the company consistently reports strong industry recognition, earning numerous badges in G2's Summer and Fall 2025 reports for QA, Conversation Intelligence, and Speech Analytics [evaluagent.com/news-press/evaluagent-scores-top-ratings-in-g2-summer-2025/]. This consistent recognition, coupled with its focus on responsible AI development and a strong integration ecosystem, suggests a healthy and growing business. The company's ranking as 43rd in the Flexa100 list for 2024 further highlights its operational strength and commitment to employee satisfaction [evaluagent.com/news-press/evaluagent-top-50-flexible-workplaces/].

evaluagent actively participates in and hosts a variety of events, including webinars, virtual summits, and in-person conferences, to share expertise and connect with contact center professionals. Their Events page showcases upcoming opportunities to engage, offering insights, tips, and advice to drive improvements in contact centers [evaluagent.com/events/]. Whether through online sessions or in-person meetings, evaluagent aims to help organizations enhance their quality assurance and performance management strategies.

Key virtual events include the annual Contact Center Performance Summit, which covers critical topics from quality strategy to evolving technology and teams. For instance, the 2025 summit provided on-demand recordings of sessions that explored how quality contributes to CX success and the balance between AI efficiency and human oversight [evaluagent.com/contact-center-performance-summit-2025/]. Similarly, the Agent Engagement Summit brings together industry leaders to discuss creating a better employee experience, with recordings available for those who missed the live event [evaluagent.com/knowledge-hub/agent-engagement-summit-on-demand/].

evaluagent also regularly hosts specialized webinars addressing specific industry challenges and solutions. Examples include a webinar on how gaming operators scale compliance with 100% interaction coverage [evaluagent.com/autoqa-gambling-compliance/] and another discussing a customer-first support strategy in collaboration with partners like Assembled and Intercom [evaluagent.com/best-in-category-webinar/]. Additionally, they have offered webinars on topics such as Consumer Duty and Quality Assurance, providing guidance on navigating regulatory compliance for contact centers [evaluagent.com/knowledge-hub/consumer-duty-and-quality-assurance-webinar/]. These events underscore evaluagent's commitment to thought leadership and continuous education within the contact center industry.