Weave Competitive Intelligence & Landscape

Weave, founded in 2008, is an all-in-one customer experience and payments software platform specifically designed for small and medium-sized healthcare businesses [https://investors.getweave.com/resources/investor-faqs/default.aspx]. The company's mission is to transform how healthcare practices attract, communicate with, and engage patients and clients, ultimately helping them grow their businesses [https://investors.getweave.com/overview/default.aspx]. Weave's headquarters are located at 1331 W Powell Way, Lehi, Utah 84043 [https://investors.getweave.com/company-info/contacts].

Weave offers a powerful suite of always-on AI tools that handle repetitive tasks, freeing up staff to focus on patients [https://www.getweave.com/]. Key offerings include an AI Receptionist for booking appointments, answering FAQs, taking payments, and increasing patient recall, as well as AI text conversations to respond to text requests and missed calls [https://www.getweave.com/]. These tools help businesses attract more patients, keep them engaged, and increase customer retention.

The platform connects the entire patient journey, from the initial phone call to the final invoice, integrating various communication and payment functionalities [https://investors.getweave.com/overview/default.aspx]. Beyond AI, Weave's product suite includes phones, reminders, billing & payments, digital forms, scheduling, texting, insurance verification, email marketing, reviews, team chat, analytics, a mobile app, and call intelligence. The company also emphasizes its AI-powered tools to generate new business, manage five-star reviews, send branded emails, and improve case conversion with built-in payment options [https://www.getweave.com/].

Weave is committed to elevating every experience, providing resources like ebooks, webinars, and free continued education courses [https://www.getweave.com/]. The company is led by CEO Brett White, who has been a member of the board of directors since July 2020 [https://investors.getweave.com/governance/executive-management/default.aspx].

Weave also offers comprehensive employee benefits, including medical, dental, vision insurance, and 401k matching, with an onsite gym and outdoor basketball court at its Utah location [https://www.getweave.com/careers/].

Weave offers an all-in-one communication platform designed for small businesses, particularly in healthcare. Their pricing structure for these solutions starts from $249 per month and includes award-winning customer support and expert onboarding with every plan. Weave aims to simplify billing and collections through Weave Payments, a full processing solution that features consistent, flat-rate pricing without upfront fees, recurring fees, or hidden charges for both card-present and card-not-present transactions.

Weave provides various tools and features across different tiers. While specific plan names and detailed feature breakdowns per tier like "Elite" and "Ultimate" are mentioned, the general offerings encompass a wide range of functionalities. These include phones, reminders, billing & payments, AI tools, digital forms, scheduling, texting, insurance verification, email marketing, reviews, team chat, analytics, a mobile app, and call intelligence, all integrated to streamline patient communication and practice management.

Key features of the Weave platform include an AI Receptionist for handling calls and texts, booking appointments, answering FAQs, and taking payments. This AI-powered service is designed to capture missed revenue and free up staff to focus on patients. Other important aspects of their offering are Missed-Call Texts, tools for collecting and managing five-star reviews, and options for improving case conversion with buy-now-pay-later and payment plans.

Weave Payments is a significant part of their product suite, emphasizing contactless payments and patient-preferred payment methods. It integrates with the overall platform to provide a seamless experience for collecting payments, including features like Text to Pay. The company highlights that businesses using Weave Payments have seen increased profits by offering more payment options, aiming to reduce outstanding balances and provide transparent payment processing solutions.

While the starting price for plans is $249 per month, Weave also offers higher tiers like "Elite" and the "Ultimate" plan. The "Ultimate" plan is their most advanced suite, including up to 15 phones, personalized 1:1 training, and premium analytics tools, suggesting a tiered pricing model that scales with the features and services desired by different healthcare organizations.

Weave has consistently been recognized as a top employer, signaling a strong focus on employee satisfaction and a positive work environment. The company was certified as a Great Place to Work in September 2021, a milestone that followed an impressive hiring quarter and plans for its first international office at the time [https://www.getweave.com/weave-certified-as-great-place-to-work/]. This commitment to workplace excellence has continued, with Weave being named a Great Place to Work for the fifth consecutive year in 2023 [https://investors.getweave.com/news-events/press-releases/detail/163/weave-named-a-2024-top-workplaces-usa-winner-by-energage], and a Top Workplaces USA winner for three consecutive years, including 2024 [https://investors.getweave.com/news-events/press-releases/detail/163/weave-named-a-2024-top-workplaces-usa-winner-by-energage].

Weave actively seeks to expand its team across various departments. Current job openings listed on its careers page include roles in Payments Program Management and Monetization [https://www.getweave.com/careers/]. The company also maintains a Talent Community for individuals who don't immediately find a fitting open role, demonstrating an ongoing interest in attracting diverse talent [https://www.getweave.com/careers/]. The presence of an A.I. Recruiting Policy indicates a modern approach to talent acquisition [https://www.getweave.com/careers/].

Weave emphasizes a culture of unity, offering exceptional benefits, flexible work arrangements, and a supportive environment, as highlighted by its recognition in the Utah Business Fast 50, Women Tech Council 2023 Shatter List, and the Governor’s Office’s 100 Companies Championing Women [https://www.getweave.com/press-releases/weave-named-a-great-place-to-work-for-the-fifth-year-in-a-row/]. The company also supports remote work, with engineers, for example, working effectively from various locations [https://engineering.getweave.com/post/working-remotely-as-an-engineer-at-weave/].

In August 2022, Weave appointed Brooke Shreeve as its Chief People Officer to lead its

Weave (getweave.com) demonstrates consistent financial growth, with its total revenue for the full year 2025 reaching $239.0 million, marking a 17.0% increase year over year. The company's fourth quarter 2025 revenue was $63.4 million, also up 17.0% from the previous year. This consistent growth trajectory is supported by a strong GAAP gross margin, which stood at 72.7% in Q4 2025 and 72.1% for the full year 2025 [source].

Looking into 2026, Weave has continued its positive financial performance. In the first quarter of 2026, the company reported total revenue of $65.5 million, representing a 17.4% year-over-year increase. The GAAP gross margin for Q1 2026 improved to 72.6%, and the Non-GAAP gross margin was 73.2% [source]. Earlier, in the third quarter of 2025, Weave achieved $61.3 million in total revenue, up 17.1% year over year, with a net cash provided by operating activities of $6.1 million [source].

In terms of mergers and acquisitions, Weave announced an agreement to acquire TrueLark in the first quarter of 2025. This acquisition is aimed at accelerating front office automation for small and medium businesses [source]. This strategic move aligns with Weave's mission to provide an all-in-one communication platform, leveraging AI tools like the Weave AI Receptionist for booking appointments and handling payments, and AI-powered Call Intelligence for actionable insights [source].

Prior financial performance further illustrates Weave's steady growth. For the full year 2024, total revenue was $204.3 million, a 19.9% increase year over year. The fourth quarter of 2024 saw revenues of $54.2 million, up 18.6% year over year, and the company reported a Non-GAAP operating income of $1.8 million for that quarter, marking an improvement of $3.5 million year over year [source]. As of December 31, 2023, Weave served over 28,000 customers across more than 31,000 locations in the United States and Canada [source].

Weave is an active participant in various events, including hosting its own conferences and showcasing innovations. The company's Weave Connect Conference is a notable annual event, with the first user conference held in September 2022 to provide product updates, workshop trainings, and on-demand resources for its user base [source]. The second annual Weave Connect Conference took place in 2023, offering expert-led breakouts and product training workshops for small and medium-sized healthcare practices [source].

In addition to user conferences, Weave also hosts innovation showcases. For example, the Fall 2024 Showcase unveiled groundbreaking innovations aimed at transforming communication, operation, and growth for healthcare practices, with the event made available for online streaming [source].

The company has also organized and participated in other significant events. In 2021, Weave hosted a Business Growth Summit where Chip and Joanna Gaines were keynote speakers, marking the final installment of the summit for that year [source]. Furthermore, Weave engages with the investment community, with plans to participate in conferences such as the Raymond James 2025 Institutional Investors Conference [source].

Weave regularly conducts financial results conference calls to keep investors informed, including upcoming calls for the First Quarter 2026 Financial Results [source], Fourth Quarter and Full Year 2025 Financial Results [source], and Second Quarter 2025 Financial Results [source].